Privacy Policy

Effective Date: 2025

Last Updated: 2026

Sterile Pros (“Sterile Pros,” “we,” “us,” or “our”) respects your privacy and understands that requests for trauma, biohazard, unattended-death, crime-scene, blood cleanup, infectious-material cleanup, odor remediation, and related services may involve highly sensitive circumstances.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://sterilepros.com, contact us, request services, submit a form, call our dispatch line, communicate with us, or otherwise interact with Sterile Pros.

Information We Collect

We may collect information you provide directly to us, including:

Name, company name, job title, email address, mailing address, and telephone number
Property address, service location, billing address, and access or scheduling details
Information submitted in service requests, contact forms, calls, text messages, emails, or chats
Information about the type of cleanup or remediation requested, affected areas, timing, property conditions, and requested services
Information needed to prepare an estimate, schedule service, perform work, document services, communicate with insurance carriers, or process payment
Insurance information, claim information, adjuster contact information, and documentation needed to assist with a claim
Payment and billing information, which may be processed by third-party payment processors
Photographs, videos, site notes, work records, and other documentation created or provided in connection with an estimate, service visit, cleanup project, or insurance claim
Communications with us, including recorded calls where permitted by law and subject to applicable notice/consent requirements

Because of the nature of our services, information you provide may be sensitive. Please provide only the information reasonably necessary for us to respond to your request, evaluate the work, schedule services, prepare an estimate, or perform services.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect limited information, such as:

IP address
Browser type, device type, operating system, and screen/device identifiers
Pages viewed, links clicked, referring and exit pages, and time spent on the site
Approximate location derived from IP address
Date, time, and general activity on the website
Cookie, pixel, and similar technology information

We may use cookies, analytics tools, advertising technologies, and similar tools to operate the website, understand website performance, improve content and services, measure advertising effectiveness, and help prevent fraud or abuse.

How We Use Information

We may use personal information to:

Respond to emergency and non-emergency service requests
Provide estimates, schedule services, dispatch crews, perform work, and communicate about a project
Verify property, access, billing, insurance, and service details
Provide documentation, invoices, reports, certificates, photographs, or other project records
Coordinate with property owners, authorized representatives, insurers, adjusters, law enforcement, public agencies, property managers, or other parties you authorize or as required by law
Process payments and prevent fraudulent transactions
Provide customer service and respond to questions, concerns, or complaints
Send service-related messages, appointment notices, estimates, invoices, and follow-up communications
Send marketing communications where permitted by law and subject to your opt-out rights
Maintain safety, quality control, training, compliance, legal, and recordkeeping requirements
Protect the security and integrity of our website, personnel, clients, property, and systems
Comply with legal obligations, enforce agreements, and resolve disputes

How We Share Information

We may share personal information with:

Sterile Pros personnel, affiliated entities, contractors, technicians, and service providers who need the information to perform services or support our operations
Insurance carriers, claims administrators, adjusters, and authorized representatives in connection with a claim or payment request
Property owners, property managers, authorized occupants, contractors, restoration vendors, or other parties involved in a service project when appropriate and authorized
Payment processors, website hosts, analytics providers, communication vendors, CRM providers, dispatch systems, and other vendors that support our operations
Government agencies, law enforcement, emergency responders, or legal authorities when required by law, subpoena, court order, legal process, or when necessary to protect health, safety, rights, property, or security
A buyer, successor, or other party in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction

We do not sell personal information for money. We do not knowingly use sensitive incident information for unrelated marketing purposes.

Text Messages and Calls

If you provide a phone number, you may receive calls or text messages relating to your inquiry, estimate, appointment, dispatch, service, invoice, insurance coordination, or customer support. Message and data rates may apply.

Marketing text messages, if offered, will be subject to any applicable consent and opt-out requirements. You may opt out of marketing texts by replying STOP, subject to any message confirming your request. Opting out of marketing messages does not prevent us from sending non-marketing messages about an active service request, appointment, invoice, safety issue, or transaction.

Marketing Communications

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us at [privacy@sterilepros.com]. We may still send non-promotional communications related to an active or prior service relationship, billing, legal notices, or safety matters.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain project records, comply with legal, insurance, tax, accounting, safety, or regulatory obligations, resolve disputes, enforce agreements, and protect our business.

The retention period depends on the type of information, the nature of the service, contractual and insurance requirements, and applicable law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, storage system, or electronic communication method is completely secure. We cannot guarantee absolute security.

Your Privacy Choices

Depending on your state of residence and applicable law, you may have rights to request access to, correction of, deletion of, or information about our use of your personal information. You may also have the right to opt out of certain targeted advertising, profiling, or data-sharing activities where applicable.

To submit a privacy request, contact us at:

Sterile Pros

Phone: 844-BIO-CREW / (844) 246-2739

Email: david@sterilepros.com

Mail: 315 E. Ave. K-8, Suite 111, Lancaster, CA 93535

We may need to verify your identity before responding to a request. We will not discriminate against you for exercising applicable privacy rights.

Third-Party Links

Our website may contain links to third-party websites, services, payment platforms, social-media platforms, or resources. We are not responsible for the privacy practices, security, or content of third-party sites. Please review the privacy policies of those third parties before providing information.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the “Last Updated” date. Your continued use of the website after an update becomes effective means you acknowledge the updated policy.

For questions about this Privacy Policy or our privacy practices, contact:

Sterile Pros

315 E. Ave. K-8, Suite 111

Lancaster, CA 93535

Phone: 844-BIO-CREW / (844) 246-2739

Email: david@sterilepros.com